Make an appointment
Treatments

Terms and conditions

With the purchase of the products offered through the website www.clínicatufet.com (hereinafter, the “Website“), owned by INSTITUT DE BENESTAR TUFET, SL (hereinafter, CLÍNICA TUFET) the User accepts the terms and conditions of these General Conditions of Contract, so before proceeding to its acceptance, please read carefully its content.

In the event of non-acceptance of the General Conditions of Contract, the services requested by the User may not be carried out and consequently CLÍNICA TUFET will not assume any type of obligation or liability through its Website.

Likewise, the User declares to have sufficient legal capacity to contract the services of the Website.

CLÍNICA TUFET reserves the right to modify the content and/or scope of the General Conditions of Purchase at any time, without the need to communicate or give prior notice, so, before purchasing the service, please read carefully its content as it is the responsibility of the User to review the General Conditions of Purchase before purchasing any product from the Website.

The General Contracting Conditions regulate the distance selling relationship between CLÍNICA TUFET and the User, in accordance with the legal stipulations in force in distance selling, the General Law for the Defense of Consumers and Users, Data Protection, and the Services of the Information Society and Electronic Commerce.

Identification of the Holder

In compliance with Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce, the User is informed that the owner of the website www.clínicatufet.com is the company CLÍNICA TUFET, and its identification data are as follows:

  • Responsible: INSTITUT DE BENESTAR TUFET, SL
  • Address: Passeig de Gràcia 86, 4th floor – 08008, Barcelona
  • TAX ID: B66004383
  • Email: info@clinicatufet.com
  • Registration data: the company is registered in the Mercantile Registry of Barcelona, in Volume 43687, folio 147 and page number B-435492.

2. Conclusion and execution of the Contract

Users can make a purchase without registering.

Once the order has been placed, the User will receive an acknowledgement of receipt by e-mail or other equivalent means of electronic communication to the address indicated by the User.

In the event that the User does not receive the conformation within 24 hours, please contact CLÍNICA TUFET by phone 628 097 342 or e-mail info@clinicatufet.com.

Likewise, CLÍNICA TUFET informs you that the formalization of the contract may be carried out in the following languages: Spanish, Catalan, English, French and Russian.

3. Data Protection

CLÍNICA TUFET, in accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, as well as with Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights, in its capacity as Data Controller of the personal data provided, provides you with the following information:

  • Responsible for the treatment

  • Responsible: INSTITUT DE BENESTAR TUFET, SL
  • Address: Passeig Sant Joan 123, PP3 – 08037 Barcelona
  • TAX ID: B66004383
  • Email: info@clinicatufet.com
  • For what purposes are the data processed and what is the basis for the legitimacy of the processing?

The data will be processed for the purpose of managing the purchase of the User’s service. Also, the legal basis for the processing of personal data is based on the contractual performance in accordance with Article 6.1.a) RGPD.

  • What information is required?

With respect to the data collection form to make the purchase, Users must complete the spaces marked as “mandatory” (indicated by “*”), as they are necessary for the proper provision of the service. Failure to complete the required personal data or doing so partially may mean that CLÍNICA TUFET cannot carry out the service, therefore, CLÍNICA TUFET, will be exonerated from all responsibility.

The data that Users provide to CLÍNICA TUFET must be current so that the information in our records is up to date and error-free. Users shall be responsible for the accuracy of the data provided.

  • To whom will the data be communicated?

The data will not be communicated to third parties except by law or with the express consent of the data subject.

  • How long is the data retained?

The data provided will be kept for the time necessary to fulfill the purpose for which they have been collected, unless there is a legal obligation.

  • Are there any international data transfers?

No International Data Transfers are made to third countries outside the European Union.

  • What rights exist and how to exercise them?

The User may exercise his/her rights of access, rectification and deletion (Right to be forgotten), limitation of data, data portability and opposition, by sending a letter to Passeig Sant Joan 123, PP3 – 08037 Barcelona, or e-mail to info@clinicatufet.com, as well as file a complaint with the competent data protection supervisory authority, which is currently the Spanish Data Protection Agency (AEPD), through its electronic headquarters: www.sedeagpd.gob.es/sede-electronica-web, or by sending a letter to C/ Jorge Juan nº6 – 28001 MADRID.

4. Price

The price for each of the services will be the one that appears in Euros together with each product of the Website and will include the applicable VAT that, in its case, could correspond.

CLÍNICA TUFET reserves the right to modify its prices at any time and without prior notice. The price applicable to the purchase request made by the Customer will be the one stated at the time of acceptance of the General Conditions of Purchase.

5. Form of Payment

The User will be able to pay the amount of his order opting for any of the following ways. During the purchase process you must indicate your choice:

  • BIZUM

Bizum payment is a quick and easy way to make online purchases, since it is done through the bank.

  • VISA or MASTERCARD Credit Card

All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL (Secure Socked Layer) security technology. All information you transmit to us travels encrypted over the network.

Likewise, your credit card information is entered directly on the bank’s website, at the POS (Point of Sale Terminal of the Bank) and is not entered or recorded on any server of CLÍNICA TUFET.

When paying by VISA or MASTERCARD, you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your VISA or MASTERCARD, thus offering more guarantees about the security of the transaction.

When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, the cardholder may demand the immediate cancellation of the charge. In such a case, the corresponding debit and recredit entries in the accounts of the supplier and the cardholder shall be made as soon as possible. However, if the purchase had actually been made by the cardholder and the demand for refund was not the result of having exercised the right of withdrawal or termination and, therefore, had improperly demanded the cancellation of the corresponding charge, he shall be liable to CLÍNICA TUFET to compensate the damages caused as a result of such cancellation.

  • Financing

In CLÍNICA TUFET, offering the possibility of financing a treatment is more than a simple transaction, it is to be able to realize your wishes and illusions instantly.

Installments: Interest-free financing is available (only with a set-up fee) in 3, 6 or 10 months:

  • In 3 installments – opening commission of 2%.
  • In 6 installments – 3% origination fee.
  • In 10 installments – 4% origination fee.

Documentation required: In order to apply for financing we need you to send us the following documentation to financiacion@clinicatufet.com:

  • If you are a Banco Sabadell customer:
    • Photocopy of DNI/NIE on both sides.
  • If you are not a Banco Sabadell customer:
    • Photocopy of DNI/NIE on both sides;
    • Proof of account ownership;
    • Proof of income based on your employment status:
    • If you are a salaried employee: the last and penultimate paycheck;
    • If you are self-employed: income tax return + payment of self-employment tax;
    • If you are a pensioner: letter of pension revaluation for the current year.

– Fill out Financing Request Document

6. Withdrawal

The User shall have the right to withdraw from the contract, without any penalty, within fourteen (14) calendar days from the date of purchase of the service.

To exercise your right of withdrawal, simply complete and send this form to the following e-mail address info@clinicatufet.com.

– To the attention of CLÍNICA TUFET, with B66004383 and domiciled at Passeig Sant Joan 123, PP3 – 08037 Barcelona.

– I hereby inform you of my desire to exercise my right of withdrawal from ………………………………………..

– Name(s) of consumer(s) and user(s)

– Address of the consumer and user or consumers and users

– Signature of the consumer and user(s) (only if this form is submitted on paper)

– Date

Once the Customer has exercised the right of Withdrawal, CLÍNICA TUFET will refund to the Customer all payments received, within a maximum period of fourteen (14) calendar days from the date on which the Customer informs CLÍNICA TUFET of its decision to withdraw from this contract. CLÍNICA TUFET shall proceed to effect the refund using the same means of payment used by the Client for the initial transaction, unless the Client expresses otherwise.

NoteNote: The User may withdraw from the consultation by sending the form to our e-mail address up to the time the consultation begins.

Due to the characteristics of the service, which, in order to have functionality, and that the same is executed before 14 days, the User expressly consents that the provision of the service gives beginning immediately after hiring it, therefore, the User understands and expressly consents that waives its right to withdraw, since the provision of the service begins and ends in the legal period of 14 days legally established, all in accordance with art 103 section a) Law 3/2014, of 27 March, which amends the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of 16 November, which among the exceptions to the right of withdrawal provides: “The provision of services, once the service has been fully performed, when performance has begun, with the prior express consent of the consumer and user and with the acknowledgment by him that he is aware that, once the contract has been fully performed by the entrepreneur, he will have lost his right of withdrawal.“.

7. Complaints and Claims

The Customer may address complaints and claims to the e-mail address info@clinicatufet.com.

CLÍNICA TUFET shall respond to the complaints received as soon as possible and in any case within a maximum period of one month from the submission of the complaint.

In accordance with Regulation No. 524/2013 EU,the European Commission makes available to Consumers and Users an online dispute resolution platform, which is available at the following link: http://ec.europa.eu/consumers/odr/. Consumers will be able to submit their complaints through the online dispute resolution platform.

8. Applicable Law and Jurisdiction

These General Terms and Conditions shall be governed by and construed in accordance with Spanish law.

Any disputes that may arise between CLÍNICA TUFET and the Customer shall be settled by the Spanish Courts and Tribunals.